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When you call a file in SparkleFlow, for example by clicking a document button or opening a URL, this is left to Windows. If the document is not opened then, the file association is not properly configured in Windows.

Determine the file extension. This example assumes an Intake Document in Windows 10 (* .docx).
Go to the configuration screen.
Choose Apps.
Choose Default apps (left)
Scroll to Choose default apps by file type.
Scroll to .docx and link Word to it.