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When you call a file in SparkleFlow, for example by clicking a document button or opening a URL, this is left to Windows. If the document is not opened then, the file association is not properly configured in Windows.

Solution:
Determine the file extension. This example assumes an Intake Document in Windows 10 (* .docx).
Go to the configuration screen.
Choose Apps.
Choose Default apps (left)
Scroll to Choose default apps by file type.
Scroll to .docx and link Word to it.

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