Error code: xxxxxx-xxxxxx0A-10000005

Important This article contains information about how to modify the registry. Make sure that you back
up the registry before you modify it. Make sure that you know how to restore the registry if a
problem occurs. For more information about how to back up, restore, and modify the registry, click
the following article number to view the article in the Microsoft Knowledge Base:
256986  (http://support.microsoft.com/kb/256986/ ) Description of the Microsoft Windows registry

SYMPTOMS:
(KB930697) When you start an application in Microsoft SoftGrid Client, the operation is unsuccessful.
Additionally, you receive the following error message:
The SoftGrid Client could not launch application_name.
A network operation did not complete in time. Please check your network connection and try again. If
the problem persists, please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx0A-10000005
Additionally, the following error code is logged in the SoftGrid Client log file (Sftlog.txt):
The SoftGrid client could not connect to stream URL 'protocol://server_name:port/path/filename.sft'
(FS status: xxxxxx0A-10000005).
The client was unable to connect to a SoftGrid server (rc xxxxxx0A-10000005)
Additionally, the following error code is logged in the SoftGrid Virtual Application Server log file
(Sft-server.log):
41515 "Invalid OPTIONS request: Invalid protocol version."
41515 "Invalid OPTIONS request: Invalid query string."

CAUSE:
This issue occurs if the following conditions are true:

    * The HREF path in the .osd file contains a space.
    * The ?Customer= element in the .osd file does not contain the question mark (?) or the equal
       sign (=) characters.
    * The SoftGrid Client timed out.

RESOLUTION:
To resolve this issue, use one or more of the following methods, as appropriate for your situation.

Method 1: Edit the HREF path in the .osd file
The HREF attribute of the CODEBASE element of the .osd file may contain a space. In this case, edit
the .osd file by using a text editor such as Notepad to replace the space with %20.
For example, find the following text in the .osd file:
HREF="rtsp://%SFT_SOFTGRIDSERVER%:554/Softricity SFTs/DefaultApp.sft"
Replace this text with the following text:
HREF="rtsp://%SFT_SOFTGRIDSERVER%:554/Softricity%20SFTs/DefaultApp.sft"

Method 2: Edit the ?Customer= element in the .osd file
The ?Customer= element that is specified in the HREF attribute of the CODEBASE element of the .osd
file may not contain the question mark (?) or the equal sign (=) characters. In this case, edit the
.osd file by using a text editor such as Notepad to correct the syntax.
For example, find the following text in the .osd file:
HREF="rtsp://%SFT_SOFTGRIDSERVER%:554/DefaultApp.sftCustomerAnonymous"
Replace this text with the following text:
HREF="rtsp://%SFT_SOFTGRIDSERVER%:554//DefaultApp.sft?Customer=Anonymous"

Method 3: Modify the time-out interval value
By default, the SoftGrid Client ReadTimeout registry value is configured to be 20 seconds. You may
have to increase this value.

Note The time-out interval should not exceed 30 seconds.

To modify the value, follow these steps.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor
or by using another method. These problems might require that you reinstall the operating system.
Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

   1. Click Start, click Run, type regedit in the Open box, and then click OK.
   2. Expand the following registry subkey:
      HKEY_LOCAL_MACHINESOFTWARESoftricitySoftGrid ClientCurrentVersionNetwork
   3. Right-click ReadTimeout, and then click Modify.
   4. For Base, select Decimal.
   5. For Value data, type the number of seconds that you want, and then click OK.
   6. Exit Registry Editor.

Note You must restart the SoftGrid Client service for this change to take effect.