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SYMPTOMS:
(KB931582) When you try to start an application in Microsoft SoftGrid, you receive the following error message:
The SoftGrid Client could not launch application_name.
A network error occurred. Please try again in a few minutes. If the problem persists, please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx0A-01F48016
The SoftGrid Client could not launch application_name.
The SoftGrid Server has returned an Internal System error. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxxxx-01F48016
When this issue occurs, an entry that resembles the following is logged in the SoftGrid Client log file (Sftlog.txt):
No information is available at this time.
Additionally, an entry that resembles the following is logged in the SoftGrid Virtual Application Server log file (Sft-server.log):
No information is logged to sft-server.log for this error code.
CAUSE:
This issue occurs if the Max Block Size value of the SoftGrid Virtual Application Server is smaller than the Max Block Size value of the .sft file.
MORE INFORMATION:
For more information about how to troubleshoot the Max Block Size, click the following article numbers to view the articles in the Microsoft Knowledge Base:
930839 (http://support.microsoft.com/kb/930839/ ) "Invalid raw data request: bytes" error message
930838 (http://support.microsoft.com/kb/930838/ ) Error message in the SoftGrid Virtual Application Server log file: "41486 'Invalid chunk size: <xxxxxx> bytes'"
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